Grooming record & Contract

• For the safety of Lucy the Dog Groomer and your dog, you are required to disclose when booking, if your dog exhibits any difficult or aggressive behaviour.
• No liability will be accepted by Lucy the Dog Groomer for injury caused by difficult or aggressive behaviour from your dog.
• Lucy the Dog Groomer reserves the right to refuse to groom a pet in an unsatisfactory state, including, but not limited to, behavioural issues, parasites or kennel cough.
• No liability will be accepted by Lucy the Dog Groomer when any health problems are uncovered or aggravated by any part of the grooming process. Lucy will endeavour to notify you of anything uncovered during the grooming.
• Should Lucy the Dog Groomer determine, at her sole discretion, that urgent veterinary care is required, I agree to pay all associated fees and costs. If my pet’s vet is not available, I authorise Lucy to use her chosen vet.
• An additional cost will be incurred for any dogs that require knot or matted coat removal. This is due to the extra time required to perform this procedure safely, so not to injure the dog. Furthermore, any additional products used during this process will be charged for and it also takes into account the wear and tear caused to the equipment.
• Flea baths incur an additional cost due to the extra time, products used and the fumigation of the salon.
• Lucy the Dog Groomer operates a strict policy on missed or cancelled appointments. You must agree to notify Lucy of any changes at least 24 hours before the booked appointment. Insufficient notice will incur a charge of 50% of the estimated grooming charge. Any appointments missed on a regular basis, will require pre-payment.
• Please make sure all dogs are adequately walked and given ample opportunity to toilet before coming to their dog grooming appointment.
• Lucy the Dog Groomer runs a precise grooming schedule so please inform her if you are running late. Should you arrive too late and your appointment needs to be re-booked, you will incur a charge of 50% of the estimated grooming price.
• Please pick up your dog at the time arranged between yourself and Lucy The Dog Groomer. Pet parents that are more than 15 minutes later than this time, will be charged a sitting fee of £5 per 15 minutes.
• Lucy the Dog Groomer reserves the right to take and use photographs of your dog, for social media, advertising and education. Should you not wish Lucy to use photographs of your pet for these purposes, please notify Lucy at the time of your appointment.

I hereby confirm that I understand and agree to all points stated above.