My beautiful Golden Retriever has always hated going to the groomers, the noise, the chaos and other dogs all became too much for her. I wanted a calm experience where she would be the only dog and a groomer that understood me and my dogs needs. Then I found Lucy, who gave my old girl exactly that experience, no rushing, a calm environment and a genuine love of dogs. Lucy even spent time fussing her on the floor until she was happy my girl was relaxed. So now there’s no more shaking with fear and I can see a genuine affection from my dog for Lucy. Lucy also knew how worried I was and half way through, let me know everything was okay. Very very happy with Lucy’s care of my dog and a brilliant groom as well.